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Get to know our story.

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Hsien and Sammy have spent their careers helping those who are facing serious illness. For years, they often heard patients and families say they felt unprepared and overwhelmed. Despite years of education, research, and advocacy, they continued to hear patients and families say “Why didn’t anyone tell me that sooner…”

They started the Waiting Room Revolution movement because they wanted to improve the patient and family illness experience. They want to build a community to share deeply human stories about caring for others. Through interviews with experts, clinicians, patients and caregivers, they are harnessing the advice of those with lived experience to better prepare those who are just starting their caring journey.


They cannot do it alone. Individuals, families and communities have to be empowered as the catalyst for change. They believe we have so much to learn from one another. 


Together, we can move from being “in the dark” to being “in the know.” 

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Dr. Hsien Seow, PhD 

He is the Canada Research Chair in Palliative Care and Health System Innovation and a Professor in the Department of Oncology, McMaster University. He publishes health care and policy research focused on improving care for patients with serious illness. He won the Canadian Institutes of Health Research’s New Investigator award in 2015 and held the Cancer Care Ontario Chair in Health Services Research in 2009-2014.

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Dr. Samantha Winemaker, MD

She is an Associate Clinical Professor, Department of Family Medicine, in the Division of Palliative Care at McMaster University. She teaches palliative care to health care professionals. She won the Ontario College of Family Physicians Award of Excellence in 2010, the Elizabeth J. Latimer Prize in Palliative Care in 2018, and the Dr. S. Lawrence Librach  Award for Palliative Medicine in the Community in 2019.

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